WARRANTY CLAIM PROCEDURE

BEFORE ANY WORK IS STARTED:

1. 1. Read the Limited Warranty policy. (Click the link to the left to download the Warranty Form)
2. Contact PSM LLC for a claim number. You must provide:
   1. A description of the fault, an idea of the cause, and a possible repair procedure.
   2. An estimate of the cost of repairs exclusive of the parts provided by PSM LLC.
   3. An opportunity for PSM LLC personnel to visit the site to examine the problem and/or make repairs.
   4. Time limit on date of failure to day of report within three full working days, Saturday, Sunday and bank holidays not included.

AFTER REPAIRS ARE COMPLETED:

1. Fill out the Warranty Claim Form on the next page.
2. Return defective parts prepaid to PSM LLC.
3. Provide back-up data such as photographs, reports from an independent authority or sections of defective materials prepaid to PSM LLC.

NOTE:

1. Only claims with a claim number will be honored. Do not return any part without a claim number.
2. Claim numbers must be obtained before you start any repair work. PSM LLC does not pay for repeat rework.
3. We do not reimburse you for copies of parts you have had made elsewhere without prior authorization from a PSM service representative.
4. Specify travel time and mileage. Travel allowance time will be figured at 40 miles per hour and is covered by our Warranty.
5. We currently allow 70% of your published retail rate per hour for Warranty work. Provide your published hourly rate with your claim to insure prompt processing. Overtime hours will be reimbursed at normal retail hourly rates. Maximum allowable troubleshooting is one hour.
6. We should receive you claim within 30 days of the date of the repairs. Failure to observe any of the above procedures could result in automatic refusal of your claim.